Your privacy matters to won110. This policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.
Last Updated: January 1, 2026Six core principles that guide how won110 handles your personal information every day.
Every page on won110 is served over HTTPS with 256-bit TLS encryption. Your account credentials, payment details, and personal data are encrypted both in transit and at rest.
won110 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data sharing is strictly limited to service partners who help us operate the platform.
You can request access to, correction of, or deletion of your personal data at any time. Submit a request through our support channel and we will respond within 14 calendar days.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal or regulatory obligations. Inactive accounts are reviewed periodically.
We use cookies and similar tracking technologies solely to improve your experience, maintain session security, and measure platform performance. You can manage cookie preferences in your browser settings.
In the unlikely event of a data breach that affects your personal information, won110 will notify affected members by email within 72 hours of becoming aware of the incident and will take immediate remedial action.
1.1 won110 operates as Indonesia's premier online sports betting and casino platform, serving members across Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, and beyond. As a platform that handles sensitive financial transactions and personal identity documents, we regard the protection of your personal data as a core operational responsibility — not a compliance afterthought.
1.2 This Policy applies to all personal data processed by won110 in connection with the operation of the platform, including data collected through the website, our customer support channels, and our payment processing integrations with local providers such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
1.3 By registering for an account, making a deposit, placing a bet, or otherwise using any feature of the won110 platform, you confirm that you have read and accepted this Policy in full. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.
1.4 We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page will always reflect the most recent revision. Where changes are material, we will notify you by email to your registered address before the revised Policy takes effect.
2.1 For the purposes of this Policy, the following terms have the meanings set out below:
3.1 The categories of Personal Data that won110 collects and processes are set out in the table below. We collect only the data that is necessary to provide, secure, and improve our services.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (KTP / passport) | Mandatory |
| Contact Data | Email address, mobile phone number, residential address (city, province) | Mandatory |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet ID (OVO, DANA, GoPay), transaction history | Mandatory |
| KYC Documents | Scanned KTP, passport photo page, selfie with ID, proof of address (utility bill or bank statement) | Mandatory (for withdrawals) |
| Technical Data | IP address, browser type and version, operating system, device model, session timestamps (WIB) | Automatic |
| Behavioural Data | Pages visited, games played, bet history, deposit frequency, session duration, feature usage patterns | Automatic |
| Communications Data | Live chat transcripts, support email content, complaint records | When contacted |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS notifications | Optional |
3.2 won110 does not collect or process special-category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where this is strictly necessary for responsible gaming monitoring (e.g., identifying vulnerability indicators) and only to the extent permitted by applicable law.
4.1 Direct collection: You provide data directly to us when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
4.2 Automated collection: When you access the won110 platform, our servers automatically record Technical Data and Behavioural Data (see Section 3) using server logs, cookies, and similar tracking technologies described in Section 10.
4.3 Third-party collection: We may receive Personal Data about you from third parties in the following circumstances:
5.1 won110 processes your Personal Data for the following purposes. For each purpose, we identify the legal basis on which we rely:
| Purpose | Legal Basis |
|---|---|
| Account creation and ongoing management | Performance of contract |
| Processing deposits and withdrawals via local banks and e-wallets | Performance of contract |
| KYC identity and age verification (21+ requirement) | Legal obligation; performance of contract |
| Fraud detection, security monitoring, and abuse prevention | Legitimate interests; legal obligation |
| Responsible gaming monitoring and intervention | Legitimate interests; legal obligation |
| Customer support and complaint resolution | Performance of contract; legitimate interests |
| Platform analytics and product improvement | Legitimate interests |
| Sending promotional communications (bonuses, offers) | Consent (opt-in required) |
| Compliance with legal and regulatory obligations | Legal obligation |
5.2 Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by updating your notification preferences in your account dashboard or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6.1 won110 may share your Personal Data with the following categories of recipients:
We share the minimum necessary financial data with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process deposit and withdrawal transactions on your behalf. These providers operate under their own privacy policies and regulatory frameworks.
KYC documents and identity data are passed to accredited third-party verification services that confirm identity, age, and address. These providers process your data as Data Processors under written data processing agreements with won110 and may not use your data for any purpose beyond verification.
Technical Data and Behavioural Data may be shared with fraud prevention partners to detect and prevent unauthorized account access, payment fraud, and bonus abuse. Sharing is limited to the data signals required for risk scoring.
won110 uses enterprise-grade cloud hosting services to store and process data. These providers act as Data Processors under binding contractual terms and implement industry-standard security controls including encryption at rest and in transit.
We may disclose Personal Data to law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of won110, its members, or the public.
6.2 In the event that won110 is involved in a merger, acquisition, or sale of all or a portion of its assets, your Personal Data may be transferred to the relevant successor entity. We will notify you by email before your data is transferred and becomes subject to a materially different privacy policy.
7.1 won110's primary server infrastructure is located in Asia. Where Personal Data is transferred to a Data Processor located outside Indonesia, we ensure that appropriate safeguards are in place, including:
7.2 By using the won110 platform, you acknowledge that your data may be processed in jurisdictions outside Indonesia. We take all reasonable steps to ensure your data remains protected regardless of where it is processed.
8.1 won110 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy. The following retention periods apply as a baseline:
8.2 At the end of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be linked to an individual. Anonymized, aggregated data may be retained indefinitely for statistical and product improvement purposes.
9.1 won110 implements a multi-layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key measures include:
9.2 While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
10.1 won110 uses cookies and similar technologies (including local storage and session storage) to operate the platform, maintain your session state, detect fraud, and measure platform performance. The categories of cookies we use are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain login session state, CSRF protection, load balancing | Session |
| Functional | Remember language preferences, display settings, and last-visited game categories | Up to 12 months |
| Analytics | Measure page load times, feature usage, and navigation flows to improve the platform | Up to 13 months |
| Security / Fraud | Device fingerprinting to detect account takeover attempts and bot activity | Up to 24 months |
10.2 won110 does not use third-party advertising or retargeting cookies. We do not place tracking pixels for external ad networks on any page of the platform.
10.3 You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or process transactions, but may reduce your experience quality.
11.1 As a Member of won110, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 14 calendar days.
11.2 won110 will not charge a fee for exercising any of the above rights. However, we may decline requests that are manifestly unfounded, repetitive, or that conflict with our legal retention obligations. Where we decline a request, we will explain our reasoning in writing.
12.1 Age verification is a mandatory step in the KYC process. Every Member must confirm their age and provide government-issued proof of identity before withdrawal privileges are activated. Accounts found to belong to individuals under 21 years of age will be immediately closed and all funds returned to the verified payment source.
12.2 If we discover that Personal Data has been collected from a person under 21 without verifiable parental or guardian consent, we will delete that data promptly and take steps to prevent future access by that individual.
13.1 The won110 platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and payment providers. These third parties operate independently and have their own privacy policies, which govern how they process any data that passes through their systems during gameplay or payment processing.
13.2 won110 is not responsible for the privacy practices of third-party game studios, payment providers, or any external websites that you may navigate to from within the platform. We encourage you to review the privacy policies of any third-party services you interact with.
13.3 Our data sharing arrangements with game providers are limited to the session token and game-round data necessary for gameplay integrity. We do not share your name, bank account details, or KYC documents with game studios.
14.1 won110 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. We distinguish between two types of changes:
14.2 Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must close your account and withdraw your Real Money Balance before the effective date.
14.3 All previous versions of this Policy are archived internally and are available on request from our support team.
15.1 If you have any questions about this Privacy Policy, wish to exercise a data right, or want to make a complaint about how won110 has handled your Personal Data, please contact us through the channel below:
15.2 If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction. won110 will cooperate fully with any regulatory investigation conducted in good faith.
15.3 For concerns related specifically to responsible gaming — including requests for self-exclusion, deposit limits, or cooling-off periods — please visit our Responsible Gaming page or contact our 24/7 support team directly.
You must be 21 years of age or older to register and play on won110. Gambling can be addictive — please play responsibly. If gambling is affecting your wellbeing, visit our Responsible Gaming page for self-exclusion tools and support guidance.
Our support team is available around the clock to address any data or privacy concern. You can also review our full Terms & Conditions or visit our FAQ for quick answers to common questions.