At won110, we believe that betting should always be entertaining, never harmful. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — on your own terms.
Responsible gaming is not a checkbox for won110 — it is a foundational operating principle that shapes every feature we build and every policy we enforce.
won110 serves millions of Indonesian players who enjoy betting on everything from BRI Liga 1 football and international tournaments to *slot gacor* (high-frequency payout slots) and live casino tables. We understand that the vast majority of our members engage with our platform purely for entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic — and we take that risk seriously.
Our responsible gaming programme is built around four core pillars: Prevention, Awareness, Intervention, and Support. Every tool described on this page is available free of charge to all registered members, with no questions asked and no penalty for using them.
We also partner with internationally recognised gambling harm reduction organisations and follow globally accepted responsible gaming standards, including those established by the Responsible Gambling Council (RGC) and GamCare. Our support agents are trained to recognise vulnerability indicators and to respond with empathy, discretion, and practical guidance.
Every one of these features can be activated from your account dashboard or by contacting our 24/7 support team — no waiting period, no judgment.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, the platform will automatically block further deposits until the limit period resets. Increasing a limit requires a mandatory 7-day cooling-off period before taking effect, while reductions apply immediately. Limits can be set in Rupiah (IDR) increments starting from Rp 50.000.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the threshold you have chosen, betting activity is automatically suspended for the remainder of that period. Like deposit limits, reductions take effect immediately while increases require the 7-day cooling-off period — protecting you from impulsive changes made during a losing session.
Specify how many hours per day or per session you wish to spend on the won110 platform. Once your chosen session duration is reached, you will receive a pop-up notification and, if you continue, be automatically logged out. This tool is especially useful for players who find that time passes unnoticed during play — a common early indicator of problematic gambling behavior.
Enable periodic pop-up reminders at intervals you choose — every 30, 60, or 120 minutes. Each reminder displays your current session duration, net win or loss for the session, and prompts you to decide whether to continue or log out. Reality checks interrupt the flow of play deliberately, giving you the opportunity to make a conscious, informed decision rather than an automatic one.
Take a short break from the platform for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or bet. You can still withdraw any existing Real Money Balance. A time-out is ideal if you feel stressed or anxious about your gambling and need a short pause rather than a permanent exclusion.
If you believe gambling is seriously affecting your life, you can request a permanent or extended self-exclusion (minimum 6 months, up to 5 years or permanent). Your account will be closed, all marketing communications will stop, and re-registration will be blocked for the duration of the exclusion period. Self-exclusion records are retained permanently to prevent re-registration after the period expires without deliberate review.
Every responsible gaming tool can be activated in under two minutes. You do not need to provide a reason.
Access the platform from your preferred browser or device. All responsible gaming settings are device-agnostic — changes apply to your account across all sessions.
Click your profile icon in the top-right corner, then select "Account Settings" from the dropdown menu. Look for the "Responsible Gaming" tab in the settings panel.
Select the tool you wish to activate (deposit limit, time-out, self-exclusion, etc.), set your preferred parameters (amount in IDR, time period), and confirm your choice.
You will receive a confirmation notification and an email to your registered address. Restrictions and reductions take effect immediately. The tool is now active.
If you are unable to activate a tool yourself — whether due to a technical issue or because you feel you need immediate assistance — contact our 24/7 support team directly. A trained agent will activate the tool on your behalf, typically within minutes.
Direct pathways to the most commonly requested protection features.
Cap your daily, weekly, or monthly deposits in IDR. Reductions apply instantly; increases require 7 days.
Pause your account for 24 hours to 30 days. Withdraw your balance anytime during the time-out period.
Close your account for a minimum of 6 months. All marketing stops immediately upon request activation.
Set periodic in-session reminders showing your elapsed time and current net balance — making play conscious.
Our 24/7 support team includes agents trained specifically in responsible gaming conversations. Reach us any time — day or night, including Idul Fitri, Nyepi, and all public holidays.
Problem gambling rarely appears overnight. Recognising the early warning signs gives you the best chance to intervene before the situation becomes serious.
Answer honestly — this is for your eyes only. If you answer "yes" to three or more questions, we strongly recommend speaking with our support team.
Beyond the tools available to you, won110 enforces several platform-wide policies designed to protect all members.
Every member must verify their age as part of the mandatory KYC process before withdrawal privileges are enabled. Accounts belonging to individuals under 21 years of age are permanently closed and funds returned to source.
Players who have activated any responsible gaming tool — including deposit limits, time-outs, or self-exclusion — are automatically removed from all promotional mailing lists and will not receive bonus offers, cashback promotions, or re-engagement campaigns.
won110's risk team uses anonymised behavioural analytics to identify patterns consistent with problem gambling — such as sudden large deposit increases, extended session durations, and rapid bet escalation. Flagged accounts receive a proactive outreach from a trained support agent.
Self-exclusion requests are recorded permanently, even after the chosen exclusion period expires. Re-registration after a permanent self-exclusion is blocked at both the account level and device-fingerprint level. Players who wish to return after a time-limited exclusion must pass a mandatory review before reinstatement.
If gambling has become a serious concern for you or someone close to you, professional help is available. The following organisations provide free, confidential support.
A worldwide fellowship of people who share their experience, strength, and hope with one another in order to solve their common problem and help others recover from gambling disorder. Meetings are available online and in-person.
GamCare provides information, advice, support, and free counselling for anyone affected by problem gambling. Their online chat and telephone support lines are available internationally, with resources accessible in multiple languages.
Into The Light Indonesia is a mental health organisation operating in Jakarta and other major Indonesian cities including Surabaya, Bandung, and Bali, providing crisis support, counselling referrals, and mental wellness resources in both English and Bahasa Indonesia.
won110 is here to make your betting experience enjoyable, safe, and sustainable. If you have questions about any of the tools or policies on this page, our support team is available around the clock.